Privacy Policy

Information You Provide to Us

• Personal Information: Name, date of birth, address, phone number, email address
• Health Information: Medicare enrollment information, current health plans, medications, doctors, health conditions (for plan matching purposes)
• Account Information: Username, password, authentication credentials
• Enrollment Information: Plan selections, enrollment applications, signatures, consent forms
• Communication Preferences: Your preferences for receiving communications from us

Information Automatically Collected

• Usage Data: How you interact with our Service, pages visited, features used
• Device Information: IP address, browser type, device type, operating system
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience

1. 1. Provide Our Services:
   • • Help you find and compare Medicare plans
   • • Assist with Medicare enrollment
   • • Verify provider network status (we may call doctor's offices on your behalf to confirm they accept specific plans)
   • • Send you enrollment updates and important notifications via SMS and email
   • • Provide ongoing support and plan reviews
2. 2. Communicate With You:
   • • Send you enrollment status updates
   • • Provide appointment reminders
   • • Send important deadline notifications (e.g., enrollment periods)
   • • Respond to your inquiries and support requests
   • • Send account verification codes
3. 3. Improve Our Services:
   • • Analyze usage patterns to improve our platform
   • • Develop new features and services
   • • Ensure security and prevent fraud
4. 4. Comply with Legal Obligations:
   • • Meet legal and regulatory requirements
   • • Respond to legal requests and court orders

SMS (Text Messaging)

When you opt-in to receive SMS communications, we may send you:

• Enrollment status updates
• Appointment reminders
• Important deadline notifications
• Account verification codes
• Plan comparison updates

Message and data rates may apply. You can opt-out at any time by replying STOP to any message. For help, reply HELP.

Phone Calls

We may make automated phone calls to:

• Doctor's Offices: To verify if your healthcare providers accept specific Medicare plans (provider network verification)
• You: To provide important enrollment updates or respond to your requests (only with your consent)

These calls help ensure you enroll in a plan that covers your doctors and medications.

Information Sharing and Disclosure

We may share your information only in the following limited circumstances:

1. 1. Service Providers: We may share information with trusted service providers who help us operate our Service (e.g., cloud hosting, payment processing, SMS/phone services). These providers are contractually obligated to protect your information.
2. 2. Medicare Enrollment: We may share necessary information with Medicare, CMS, or insurance carriers to complete your enrollment application (with your explicit consent).
3. 3. Legal Requirements: We may disclose information if required by law, court order, or government regulation.
4. 4. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (with notice to you).
5. 5. With Your Consent: We may share information with your explicit consent for specific purposes.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt-out of marketing communications (you can still receive transactional messages)
• SMS Opt-Out: Reply STOP to any SMS message to unsubscribe
• Data Portability: Request your data in a portable format

To exercise these rights, contact us through your account settings or at the contact information below.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

HIPAA and Health Information

While we handle health-related information to help you with Medicare enrollment, we are not a "covered entity" under HIPAA. However, we treat your health information with the same level of care and protection as required by HIPAA and applicable state laws.